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Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 


Eligible returns must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase. 


To start a return, you can contact us at customerservice@shellmiddy.com. Please note that returns will need to be sent to the return address located in your package.


If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 


You can always contact us for any return questions at customerservice@shellmiddy.com


Damages and issues 

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged or if you received the wrong thing so we can evaluate the issue and make it right.


Exceptions / non-returnable items 

Certain items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your item. 


Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14-day cooling-off period 

Suppose the merchandise is being shipped into the European Union. You have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we approved your return, please contact us at customerservice@shellmiddy.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 


Eligible returns, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 


To start a return, you can contact us at customerservice@shellmiddy.com. Please note that returns will need to be sent to the following address: The address location in your package. Please contact customer service if you are unable to locate your return address. 


Items sent back to us without first requesting a return will not be accepted. 


You can always contact us for any return questions at customerservice@shellmiddy.com


How do I make a return/replacement? 

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after receiving the product. All claims must be submitted for packages lost in transit no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. 


Please email us a photo and description of the problem. Include your order number and email so we can get back to you as soon as possible. 


Returns due to unclaimed mail are donated to charity after 4 weeks.


The return and replacement instructions for your order are included with your package. If you are having trouble finding it, please email us, and we will help.

 

You could schedule a convenient home pickup if the carrier was USPS ( United States Postal Service).

https://tools.usps.com/schedule-pickup-steps.htm

https://tools.usps.com/find-location.htm

Call 1-800-275-8777

 

If the carrier was FedEx (Federal Express). You can schedule a pickup for ground packages or drop them off.

https://www.fedex.com/grd/rpp/ShowRPP.do

https://www.fedex.com/en-us/shipping/store/all-location-types.html

Call 1.800.463.3339

 

If the carrier was UPS (United Parcel Service). The no-cost option is to drop off the package at a location.

https://www.ups.com/dropoff/?loc=en_US

Call 1-888-742-5877

 

If the carrier was DHL (Dalsey, Hillblom and Lynn). The link for their contact form is below.

https://www.dhl.com/us-en/home/our-divisions/ecommerce/customer-service/contact-ecommerce-consumer-international.html