Shipping policy

Shipping and Returns

Shipping Times and Rate

Apparel	USA Shipping Time	USA Shipping Rate
T-Shirt	5-10 business days	$3.99 first item, $1.50 for each additional
Sweatshirt	8-13 business days	$6.99 first item, $2.00 for each additional
Face Mask	8-13 business days	$3.99 first item, $1.50 for each additional
Gift Card	24-48 hours	Free (Emailed)

Country	Shipping Time *	Single T-Shirt product **	Additional product
Canada	13-18 business days	C$ 7.95	C$ 2.00
International	10-22 business days	USD $11.99	USD $6.00

* These shipping times are estimates, not guarantees. The calculations don’t include the time it takes to create your products.

** Shipping costs differ based on the type and quantity of products in an order and international country shipping destination.

We partner with carriers like USPS, FedEx, UPS, and DHL to give you the best possible shipping experience.

Our order tracking combines data from these carriers to make it easier for you to follow packages. Shipping charges will be added to your shopping cart upon checkout. Shipping times include processing and delivery. For any questions about shipping, please contact customerservice@shellmiddy.com

Does ShellMiddy Ship Worldwide?

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We do ship to most countries.

We ship Globally.
Our shipping partners have restricted shipping in some countries due to war, instability, outbreaks, or other issues that would make delivery difficult.
If our shipping partners expand or restrict shipment to any area this would also be automatically updated for us. We have indicated to them that we would ship worldwide.
These are the area that is currently restricted but can change at any time. Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, Syria, North Korea, Afghanistan, Bhutan, Chad, Laos, Libya, Mongolia, Papua New Guinea, Samoa, The Solomon Islands, South Sudan, Timor-Leste, Turkmenistan, Yemen,
If your country is not on this list, we can ship to you.

When will I receive my order? How do I track my order?

If you haven’t received your order within 12 business days, please contact us at customerservice@shellmiddy.com When you receive the confirmation email that your order has shipped, you should have received a tracking number and the name of the shipping company. You can check the order’s progress at one of the links below.

USPS

https://tools.usps.com/go/TrackConfirmAction_input

UPS

https://www.ups.com/track?loc=en_US&requester=ST/

FEDEX

https://www.fedex.com/en-us/tracking.html

DHL

https://www.dhl.com/global-en/home/tracking/tracking-faq.html

What are the terms of the free shipping promotion?

From time to time, we run free shipping promotions. You can get free shipping for your orders over the certain listed amount with the coupon code provided for the corresponding dates.

What is the estimated delivery time and how is it calculated?

ShellMiddy’s estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think:

Estimated fulfillment + estimated shipping = estimated delivery time

Our fulfillment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products. When calculating the estimated fulfillment time, we consider the current order volume and capacity.

The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.

The delivery time is just an estimate; it’s not guaranteed. You can receive the order past the EDT for reasons like:

Products being out of stock
Shipping-related delays like failed delivery attempts, service disruptions

That said, we’ll work hard to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order, and it’s past its EDT, please allow a few more days. Get in touch with us (Customerservice@shellmiddy.com); we’ll check your order status and let you know how to proceed.

How do I make a return / replacement?

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after receiving the product. All claims must be submitted for packages lost in transit no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Please email us a photo and description of the problem. Include your order number and email so we can get back to you as soon as possible.

Returns due to unclaimed mail are donated to charity after 4 weeks.

The return and replacement instructions for your order are included with your package. If you are having trouble finding it, please email us, and we will help.

You could schedule a convenient home pickup if the carrier was USPS ( United States Postal Service).

https://tools.usps.com/schedule-pickup-steps.htm

https://tools.usps.com/find-location.htm

Call 1-800-275-8777

If the carrier was FedEx (Federal Express). You can schedule a pickup for ground packages or drop them off.

https://www.fedex.com/grd/rpp/ShowRPP.do

https://www.fedex.com/en-us/shipping/store/all-location-types.html

Call 1.800.463.3339

If the carrier was UPS (United Parcel Service). The no-cost option is to drop off the package at a location.

https://www.ups.com/dropoff/?loc=en_US

Call 1-888-742-5877

If the carrier was DHL (Dalsey, Hillblom and Lynn). The link for their contact form is below.