FAQ - Frequently Asked Questions

ShellMiddy Customer Question and Answers (FAQ)

What is ShellMiddy's commitment to sustainability? How is ShellMiddy Eco-friendly?

Good Question. Here at ShellMiddy, we are very much committed to Go Green with an Eco-friendly path of reuse and sustainability.

1. We are partnered with Planet to offer carbon-neutral shipping.
2. All of our products are made on demand. No warehouse filled with untested unsold goods.
3. We offer some of our fashion in organic or sustainable fabrics.
4. We advocate recycling and up-cycle to extend your current shirt life instead of adding it directly to the landfill.
5. All returns are donated to charity.

How do I care for my washable cloth face mask?

• How to take off my cloth mask? -- Stretch the ear loops off of your ears and fold the outside corners together. Wash or sanitize your hands after each removal.
• Where do I put my mask when I am eating or drinking? -- If you are taking off your mask to eat or drink outside of your home, keep it clean in your pocket, purse, or a paper bag. After eating, put the mask back on with the same side facing out. Wash or sanitize your hands when taking off your mask and putting on your mask.
• How do I store my reusable face mask? -- Store your clean mask in a breathable bag until you are ready to use it.
• What I do with my used washable face mask? -- Store your used mask in a sealed plastic bag until you are ready to wash it. Wash your mask after a day use.
• How do I wash my premium cloth mask? -- Hand or machine wash your mask then hand or machine dry before placing your clean mask into a breathable storage bag. Carefully Hand-washed items last longer that machine washed.

Does ShellMiddy Ship Worldwide?

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We do ship to most countries.

• We ship Globally.
• Our shipping partners have restricted shipping in some countries due to war, instability, outbreaks, or other issues that would make delivery difficult.
• If our shipping partners expand or restrict shipment to any area this would also be automatically updated for us. We have indicated to them that we would ship worldwide.
• These are the area that is currently restricted but can change at any time. Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, Syria, North Korea, Afghanistan, Bhutan, Chad, Laos, Libya, Mongolia, Papua New Guinea, Samoa, The Solomon Islands, South Sudan, Timor-Leste, Turkmenistan, Yemen,
• If your country is not on this list, we can ship to you.

How do I check the size of the t-shirt? What are the measurements of the t-shirts? What is my t-shirt size?

How do I reuse, repurpose, up-cycle or recycle my t-shirts? What are the most sustainable ways to reuse my shirts? How to recycle old T-Shirts.

Here are some great ideas to get the most out of the life of your ShellMiddy t-shirts.

Reuse, Re-purpose, Upcycle, Recycle

ShellMiddy Customer Question & Answers (FAQ)