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FAQ - Frequently Asked Questions

ShellMiddy Customer Question and Answers (FAQ)

What is ShellMiddy's commitment to sustainability? How is ShellMiddy Eco-friendly?

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Good Question. Here at ShellMiddy, we are very much committed to Go Green with an Eco-friendly path of reuse and sustainability.

All deliveries are carbon neutral
Powered by Shopify Planet
  1. We are partnered with Planet to offer carbon-neutral shipping.
  2. All of our products are made on demand. No warehouse filled with untested unsold goods.
  3. We offer some of our fashion in organic or sustainable fabrics.
  4. We advocate recycling and up-cycle to extend your current shirt life instead of adding it directly to the landfill.
  5. All returns are donated to charity.

How do I care for my washable cloth face mask?

  • How to take off my cloth mask? -- Stretch the ear loops off of your ears and fold the outside corners together. Wash or sanitize your hands after each removal.
  • Where do I put my mask when I am eating or drinking? -- If you are taking off your mask to eat or drink outside of your home, keep it clean in your pocket, purse, or a paper bag. After eating, put the mask back on with the same side facing out. Wash or sanitize your hands when taking off your mask and putting on your mask.
  • How do I store my reusable face mask? -- Store your clean mask in a breathable bag until you are ready to use it.
  • What I do with my used washable face mask? -- Store your used mask in a sealed plastic bag until you are ready to wash it. Wash your mask after a day use.
  • How do I wash my premium cloth mask? -- Hand or machine wash your mask then hand or machine dry before placing your clean mask into a breathable storage bag. Carefully Hand-washed items last longer that machine washed.

Does ShellMiddy Ship Worldwide?

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We do ship to most countries.

  • We ship Globally.
  • Our shipping partners have restricted shipping in some countries due to war, instability, outbreaks, or other issues that would make delivery difficult.
  • If our shipping partners expand or restrict shipment to any area this would also be automatically updated for us. We have indicated to them that we would ship worldwide.
  • These are the area that is currently restricted but can change at any time. Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, Syria, North Korea, Afghanistan, Bhutan, Chad, Laos, Libya, Mongolia, Papua New Guinea, Samoa, The Solomon Islands, South Sudan, Timor-Leste, Turkmenistan, Yemen,
  • If your country is not on this list, we can ship to you.

How do I check the size of the t-shirt? What are the measurements of the t-shirts? What is my t-shirt size?

We offer you different styles of t-shirts. Sizes range from XS to 5X for your fit and comfort. We recommend that you use the best-fitting t-shirt that you currently have and measure its length and width to get your best fit.
Unisex sized tend to run larger. Check out the measurements for each garment. Here is an example.
S M L XL 2XL 3XL
Length (inches) 28 29 ยผ 30 ยผ 31 ยผ 32 ยฝ 33 ยฝ
Width (inches) 18 20 22 24 26 28
S M L XL 2XL 3XL
Length (cm) 71 74 77 79 83 85
Width (cm) 46 51 56 61 66 71
How do I check on my order? How is my order being shipped? Where is my order?
If you haven't received your order within 10 business days, please contact us at customerservice@shellmiddy.com.
When you receive the confirmation email that your order has shipped, you should have received a tracking number and the name of the shipping company. You can check the progress of the order at one of the links below.
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How do I reuse, repurpose, up-cycle or recycle my t-shirts? What are the most sustainable ways to reuse my shirts? How to recycle old T-Shirts.

Here are some great ideas to get the most out of the life of your ShellMiddy t-shirts.

Reuse, Re-purpose, Upcycle, Recycle

Air Filter Cover

Apron

Infant Hat

Toddler Romper

Baby sleeping bag

Bag

Bath mat

Bean Bags

Belt

Bib

Book cover

Bow tie

Bracelets

Cape

Car rags

Car seat cover

Chair cover

Coasters

Coin purse

Crochet Rug

Crop top

Curtain ties

Cushion Cover

Diaper

Dishtowel

Puppy bed

Doggy shirt

Dog Toy

Dress

Duster

Fabric flowers

Fabric Garland

Floor buffers

Floor duster

Framed Art

Fringe Scarf

Fringe Skirt

Garland

Gloves

Hat

Headband

Heating pad cover

House rags

House slippers

iPod Holder

Ironing board cover

Kids dress

Knee pad

Lampshade

Make a Wreath

Makeup remover pads

Mop head

Napkins

Necklace

Night clothes

Pants

Pet Cave

Pillows

Placemat

Plant hanger

Planter

Pocket Pencil Case

Pom Poms

Produce Bag

Quilt

Raglan T-shirt

Replacement flip-flop straps

Romper

Seat cover

Shag Rug

Shoe Laces

Shrugs

Skirt

Strainer

Stuffed Toy

Sunglasses case

Tank top

Tassels

Turban Headband

Underwear

Vent filter

Vest

Wall Hangings

Workout Shirt

Yarn

Yarn Baskets

Yoga pants

How do I make a return or get a refund? | Where do I return a package? |When can I request a refund?


Suppose you've received any misprinted/damaged/defective items. In that case, it must be reported within four(4) weeks after you have received the product. Also, for packages lost in transit, all claims must be submitted no later than four (4) weeks after the estimated delivery date. We will look into it for you.

Any misprinted or defective items are refunded or replaced. Firstly,
Please email us a photo and description of the problem. After that, we
will open an inquiry with the printer. In addition, include your order
number and email address so we can get back to you as soon as
possible.

All returns, including those due to unclaimed mail(after four(4) weeks), are donated to charity.

The return and replacement instructions for your order are included with
your package. If you are having trouble finding the instructions, please
email us. We will help.

If the carrier was USPS ( United States Postal Service), you could schedule a convenient home pickup with them.

https://tools.usps.com/schedule-pickup-steps.htm

https://tools.usps.com/find-location.htm

Call 1-800-275-8777

If the carrier was FedEx (Federal Express). You can schedule pickup for ground packages or drop off.

https://www.fedex.com/grd/rpp/ShowRPP.do

https://www.fedex.com/en-us/shipping/store/all-location-types.html

Call 1.800.463.3339

If the carrier was UPS (United Parcel Service). The no cost option is to drop off the package a a location.

https://www.ups.com/dropoff/?loc=en_US

Call 1-888-742-5877

If the carrier was DHL (Dalsey, Hillblom and Lynn). The link for their contact form is below.

https://www.dhl.com/us-en/home/our-divisions/ecommerce/customer-service/contact-ecommerce-consumer-international.html

Thank you for doing business with us. We appreciate you.ย 

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Where do I send my business information to partner with ShellMiddy.com?

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Please submit your business information, website, bio, business card, portfolio and links to info@shellmiddy.com. Your information will be reviewed to see if it fits the business needs. Here is a coupon code for your future purchase. SAVE10

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ShellMiddy Woman in a love t-shirt, short sleeve

๐Ÿ“ง customerservice@shellmiddy.com

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